Refund policy
Returns must be requested within 30 days of your order date and are subject to a handling fee*. Shipping fees are non-refundable. Due to the nature of our products, returns can only be accepted for unworn, original condition items in original packaging. After processing your return request, Balanced will provide you a return shipping label via email. Return labels are good for 10 days and must be shipped and scanned by the carrier in this time window. Once your return is received and inspected it will be processed for refund in the form of original payment.
Handling Fees - Domestic Returns (US)
ADDITIONAL DETAILS ON REFUNDS
After processing, refunds take 3–5 business days to appear on your online bank statement. Orders purchased using a gift card will be refunded back to the original gift card.
Having Questions or Need Help with an Existing Return?
You can always contact us for any return question at contactbalanced@gmail.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of items cannot be returned.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item, or you may contact us via email regarding your exchange.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactbalanced@gmail.com